The token being served
The number just called, large enough to read from the back of the room, with the counter, desk or room it belongs to.
Solutions · Token display
Token display system on the screens you already have
Show which token is being served and at which counter, on any TV, monitor or tablet with a web browser. Staff call the next token with one click and the waiting area sees it straight away.
- Runs in a web browser
- Token + counter on screen
- QR, kiosk or reception tokens
On the screen
What a good token display shows your customers
A good calling screen answers the two questions everybody in the room has: “is it me?” and “where do I go?”. Everything else is optional.
Recent calls
Look for a screen that keeps the last few calls visible, so someone who looked away for a moment doesn’t miss their turn.
Several counters at once
Each counter or room calls its own next token; the display shows all of them together, so one screen can serve a whole waiting area.
Queues by service
Separate lines for, say, new patients and follow-ups, or cash and loans, so each customer is called to the right desk.
The same call on the phone
Customers who joined by QR code see their number and position on their own phone too, and can wait outside.
Every call is recorded
Waiting and service times per token feed your reports, so you can see when the room gets busy.
How token calling works
One click at the counter, one clear call on the screen
1
Take a token
At a kiosk or tablet, by scanning a QR code, or from the receptionist. The customer gets a number such as A-042.
2
Wait with a clear view
The display shows which tokens are being served, so nobody has to ask at the desk.
3
Counter calls next
The staff member clicks “call next” on a computer, tablet or phone.
4
Display updates
A-042 and “Counter 3” appear on the screen right away, and on the customer’s phone.
5
Served and measured
When the service ends, the time is saved for your reports and the next token moves up.
Hardware
Which screen do you need? Usually the one you have.
Qwaiton’s display runs in a web browser, so there is no special calling hardware to buy. A few practical rules help the screen do its job.
What works as a display
- A smart TV with a web browser.
- Any TV or monitor with a small PC, stick PC or media player connected to it.
- A tablet for a single room or a small reception desk.
- A stable network connection (wired if you can; otherwise good Wi-Fi at the screen’s location).
Placement tips
- Hang the screen where people already look while they wait, not behind them.
- Mount it high enough to see over standing people, but not so high that people strain their necks.
- Avoid windows and bright lights reflecting on the screen.
- In a big hall, two medium screens at different ends work better than one huge screen.
| Room | Typical viewing distance | Screen size (rule of thumb) |
|---|---|---|
| Small waiting room or reception | up to about 4 m | 32–43 inch |
| Clinic or branch waiting area | 4–8 m | 43–55 inch |
| Hall, OPD or public office | 8 m and more | 55–65 inch, or several screens |
General signage guidance, not a product requirement: the further away people sit, the larger the numbers must be. Check readability from the back row before you mount the screen.
Token system or virtual queue?
You don’t have to choose one
A token display system works for everyone in the room, including people without a smartphone. A virtual queue lets people wait somewhere else and get an SMS when it is their turn. Most organisations use both: the token is the customer’s place in line, and the screen and the phone are two ways of showing it.
- Hospitals and OPDs: tokens per department, with priority for emergencies and the elderly.
- Clinics: one screen in the waiting room; anonymous numbers instead of names for privacy.
- Banks: separate lines for tellers and advisers, with each counter calling its own next token.
- Government offices: many services and windows on a big hall display.
- Pharmacies and laboratories: short, high-volume queues where a clear call keeps the counter free.
Compared with traditional token machines (a ticket dispenser wired to LED counter displays), a browser-based system needs no cabling between counters, can be changed from anywhere, and records every call for reporting. Traditional hardware still makes sense where there is no reliable network.
Where it is used
Token displays by industry
Clinics
Waiting-room screen for walk-ins and appointments.
Clinic queue system →Hospitals & healthcare
Token calling per department, from registration to pharmacy.
Healthcare →Banks
Teller and adviser queues on one branch display.
Banking →Government offices
Many services, many windows, one hall screen.
Government →Ticket kiosk & QR check-in
How customers get their token in the first place.
QR check-in →Queue management system
The full platform behind the screen.
Platform overview →
FAQ
Token displays, answered
What is a token display system?
A token display system shows which ticket (token) number is being served and at which counter or room. Customers get a token when they arrive and watch the screen instead of standing in a line or asking at the desk.
Do I need special hardware for a token display?
No. Qwaiton’s display runs in a web browser on a smart TV, a monitor with a small PC or media player, or a tablet. Staff call the next token from a computer, tablet or phone.
Can one screen show several counters?
Yes. Each counter or room calls its own next token and the display shows all of them, so one screen can serve the whole waiting area. Large halls often use two or more screens.
Can customers see their token on their phone?
Yes. Customers who join by QR code see their number and position on their phone; with virtual queuing they can wait outside and get an SMS when it is their turn (Enterprise plan).
How do customers get a token?
From a self-service kiosk or tablet, by scanning a QR code with their own phone, or from the receptionist. All three can be used at the same time.
What does a token display system cost?
Qwaiton starts at $50 per month for one location with 3 counters, including QR check-in and the self-service kiosk. Plans with unlimited counters start at $100 per month. You can try it free for 14 days without a credit card.
Put your queue
on the screen today.
Start a free trial, open the display on any screen with a browser and call your first token in minutes.
14-day free trial · No credit card · No special hardware