Every check-in, every wait, every service becomes data — automatically. See what's happening right now, spot the patterns behind your busiest hours, and staff every branch with evidence instead of gut feel. No spreadsheets. No data team. Live in a day.
Trusted by 65,000+ users across 120+ countries
Queue business intelligence is the analytics layer that turns everyday service into decisions. Every time a customer takes a ticket, waits and is served, Qwaiton records it — then presents it as live dashboards, trends and forecasts anyone on your team can read.
Instead of guessing when you're busy, why waits spike, or which counter is carrying the load, you see it plainly: by hour, by branch, by service type. Peaks become schedules, bottlenecks become fixes, and every staffing choice is backed by what actually happened — not a hunch.
Explore the features →Qwaiton analytics tell you what's happening now, why it happened, and what to do next — all in one place.
A single real-time view of every queue, counter and branch means you never manage blind — problems are visible the moment they start.
Historical trends reveal your real peaks, your slowest services and your quietest hours — the story numbers tell that no one on the floor can see.
Forecast demand, schedule the right people at the right time, and prove the impact of every change — resourcing becomes a decision, not a gamble.
A branch manager sits down to work out why last week felt so painful and what to change. Here's how that half hour goes with a drawer full of paper tickets and a gut feeling — and how it goes once Qwaiton has been quietly recording every visit.
No separate analytics licence, no add-ons. Insight comes with every queue you run.
A real-time picture of every queue, counter and branch — wait times, volumes and service levels updating as it happens.
Break down average and longest waits, service duration, arrivals, abandonment and no-shows by hour, branch and service type.
See throughput, average handling time and utilization per agent and per counter — recognize your best and support the rest.
Predictive models learn your rhythms and project busy periods days ahead, so you schedule the right people before the rush arrives.
Build the reports you care about, then have them land in the right inboxes automatically — daily, weekly or monthly.
Send data to CSV, Excel or your warehouse and BI stack via API — queue metrics live right alongside the rest of your business.
Four views, every one of them live and drillable to the counter.
How long are people really waiting, and when do the queues build?
Who's serving how many, how fast, and which windows sit idle?
What are the true busy hours to plan and staff around?
How happy are customers, and where does satisfaction dip?
The moment a customer checks in, waits and is served, Qwaiton logs it automatically — no manual counting, ever.
Live and historical views turn raw tickets into clear charts — peaks, bottlenecks and staff performance at a glance.
Forecast your next peak, schedule to match it, roll out the change, and watch the numbers prove it worked.
Every metric is captured for you and presented in plain, visual dashboards. Managers get answers without SQL, spreadsheets or a data project — and it all runs in the browser with automatic updates.
Roll up the whole group, then drill into any location or counter. Compare branches, rank performance and export the view — so HQ decisions are backed by the same live numbers the floor is running on.
−41% patient wait
Patient flow for hospitals, clinics & labs — calmer rooms, shorter waits.
Explore Healthcare →
−40% branch wait
+28% advisor time
Book and manage advisory meetings without the waiting-room bottleneck.
Explore Finance →
−35% walk-aways
+22% table turns
Digital waitlists and SMS seating for a fuller house and a calmer floor.
Explore Restaurants →
−50% no-shows
Bookings, reminders and waitlists that keep every chair and room busy.
Explore Salon & Spa →
−30% queue time
Move passengers through check-in, security and desks with less crowding.
Explore Travel →
+30% daily capacity
"For the first time we can prove where the time goes. The Monday review used to be opinions — now it's the dashboard, and our average wait is down a third."
It is the analytics layer that turns every check-in, wait and service into usable data. Qwaiton records each ticket automatically and shows live dashboards, historical trends, staff performance and peak-time forecasts, so you plan resources with evidence instead of guesswork.
No. Analytics are built into Qwaiton and update in real time. Every queue you run automatically feeds dashboards and reports — there is nothing to configure, and no data engineer required to read them.
Wait times, service times, arrivals and no-shows, abandonment, counter utilization, staff throughput, satisfaction scores and peak periods — live, by branch, by service type, and comparable over any date range.
Yes. HQ sees every branch on one dashboard, with side-by-side comparison and a roll-up view. You can drill from the group total down to a single counter in a few clicks.
Yes. Schedule reports by email, export to CSV or Excel, or push data to your warehouse and BI stack through the API — so queue data lives alongside the rest of your business metrics.
Analytics are included in every Qwaiton plan starting at $50/month per location, with a free 14-day trial and no credit card required. See full pricing — Enterprise plans add advanced forecasting, custom reports and warehouse integrations.
How leading teams cut wait times, walk-outs and no-shows — a practical checklist you can act on this week.
Not ready for a trial? Grab the guide and decide later.
The quick answers that usually come up right before starting a trial.
No. Your 14-day free trial needs no card and no commitment — just an email to get in.
Most teams are live the same day. Create your first queue in minutes — no hardware or IT project required.
Pick a plan (from $50/mo) if it’s working for you, or the trial simply pauses. We never auto-charge a card you didn’t enter.
Yes — there’s no lock-in. Cancel with one click whenever you like and your data stays yours to export.
Yes. Qwaiton connects with Zapier, Zoho, GoHighLevel and Tomedo, so it fits the stack you already run.
Your data is encrypted in transit and at rest, handled with GDPR and consent in mind, and never sold.
Start your free 14-day trial — analytics included, no credit card, live in one day.
Trusted by 65,000+ users · Cancel anytime