Ask for feedback the moment service ends, when it's fresh and honest. A quick tap on a phone or kiosk scores the experience, routes happy customers to leave a review, and flags unhappy ones so you can fix it today — not read about it in a one-star rating tomorrow.
Trusted by 65,000+ users across 120+ countries
Customer feedback software collects how people feel about your service — ideally the moment it ends — through short surveys they answer on their phone or a kiosk. It scores each response and shows the results on a live dashboard.
The magic is in the timing and the follow-through: ask while the experience is fresh, send delighted customers to leave a public review, and route unhappy ones privately so a manager can make it right the same day. Every visit becomes a data point you can act on.
Explore the features →Hear the truth sooner, fix problems faster, and grow the reviews that win new customers.
Ask the second service ends and you'll hear the honest truth — and get many times more responses than a survey emailed days later.
A low score fires an instant alert so a manager can reach out before a bad experience turns into a bad review — turning detractors into loyal fans.
Happy customers are nudged to post a public review on the platform that matters — quietly building the reputation that wins the next customer.
A customer had a frustrating experience today. Here's how it plays out with no feedback loop — and once Qwaiton is asking at the right moment.
No bolt-ons, no surprise add-ons. It all comes in the box.
A one-tap survey triggers the second service ends, when responses are highest and most honest.
Industry-standard scores, tracked and trended automatically by team, site and time.
Ask by QR, SMS, email or on-screen kiosk — meet customers wherever they finish up.
Low scores fire a real-time alert so a manager can close the loop the same day.
Delighted customers are routed to leave a public review on Google or your platform of choice.
Themes, trends and verbatim comments by location and team — live, filterable and exportable.
Four ways to ask, one place to read it. Every channel feeds the same live dashboard.
A code on the receipt, table or counter opens a one-tap survey.
A text the moment a ticket closes catches feedback while it's fresh.
Branded follow-ups for deeper surveys and post-visit questions.
A tablet by the exit captures a quick smiley score on the way out.
The visit wraps up and Qwaiton triggers a survey automatically — the perfect moment to ask.
The customer rates the experience in seconds; happy ones are invited to leave a review.
Low scores alert a manager instantly, while dashboards reveal the themes to fix for good.
Feedback asked days later is forgotten and ignored. Qwaiton triggers a one-tap survey the second a ticket closes — so you hear the honest truth, get far more responses, and can act before the customer has even left.
Track CSAT and NPS by team, site and time, spot the themes hiding in the comments, and prove the impact of every change. Feedback links to the ticket and the queue data, so you know exactly which experiences drive the scores.
−41% patient wait
Patient flow for hospitals, clinics & labs — calmer rooms, shorter waits.
Explore Healthcare →
−40% branch wait
+28% advisor time
Book and manage advisory meetings without the waiting-room bottleneck.
Explore Finance →
−35% walk-aways
+22% table turns
Digital waitlists and SMS seating for a fuller house and a calmer floor.
Explore Restaurants →
−50% no-shows
Bookings, reminders and waitlists that keep every chair and room busy.
Explore Salon & Spa →
−30% queue time
Move passengers through check-in, security and desks with less crowding.
Explore Travel →
+30% daily capacity
"We used to find out we'd upset someone from a public review days later. Now a one-tap survey catches it as they leave, a manager fixes it on the spot, and our star rating has climbed every month since."
Customer feedback software collects opinions from customers — usually right after service — through short surveys by QR, SMS, email or kiosk, scores them as CSAT or NPS, and shows the results on a live dashboard so you can act quickly.
The moment service ends, while the experience is fresh. Qwaiton triggers a survey automatically at check-out or after a visit, which lifts response rates dramatically compared with a follow-up days later.
Yes. Happy customers are prompted to leave a public review on Google or your platform of choice, while unhappy ones are routed privately so you can fix the issue before it becomes a bad rating.
Yes. Low scores trigger instant alerts so a manager can close the loop the same day — turning a poor experience into a recovered, loyal customer.
Yes. Every plan supports feedback per location with roll-up analytics. See our queue management system for the full feature set.
How leading teams cut wait times, walk-outs and no-shows — a practical checklist you can act on this week.
Not ready for a trial? Grab the guide and decide later.
The quick answers that usually come up right before starting a trial.
No. Your 14-day free trial needs no card and no commitment — just an email to get in.
Most teams are live the same day. Create your first queue in minutes — no hardware or IT project required.
Pick a plan (from $50/mo) if it’s working for you, or the trial simply pauses. We never auto-charge a card you didn’t enter.
Yes — there’s no lock-in. Cancel with one click whenever you like and your data stays yours to export.
Yes. Qwaiton connects with Zapier, Zoho, GoHighLevel and Tomedo, so it fits the stack you already run.
Your data is encrypted in transit and at rest, handled with GDPR and consent in mind, and never sold.
Start your free 14-day trial — no credit card, live in one day.
Trusted by 65,000+ users · Cancel anytime