Solutions
Queue Management System: Transforming the Customer Journey
The journey to providing exceptional service starts long before the customer arrives. Empower your clients to book appointments anytime, anywhere, reducing friction and maximizing efficiency for your team. Our intuitive cloud based queue management system simplifies scheduling, automatically handles administrative tasks, and helps you focus on what truly matters: your clients.
- Book 24/7: Instant online client access.
- Prevent No-Shows: Automated reminders (SMS/Email).
- Manage Teams Easily: Centralized staff and resource scheduling.
- Secure Payments: Accept deposits right at booking.
- Optimize Operations: Gain insight from performance data.
- Always Synced: Seamless calendar and CRM integration.
Streamline Your Business with Effortless Online Scheduling
Zero Hardware Lock-in
Move beyond proprietary restrictions. Our web based queue management system operates entirely in the browser, allowing you to run your operations from any existing tablet, PC, or device you already own. There is no need for expensive, specialized hardware.
Rapid Deployment & Scale
Get your customer queue management system running in hours, not weeks. Being cloud based, deployment is instant across all your locations. Easily add new service areas or branches instantly as your business grows without any complex installation process.
Secure & Always Updated
Benefit from a system that is always up-to-date with the latest features and security protocols. Our Queue management software provides enterprise-grade data security and reliability, giving you and your customers total peace of mind.
advanced queue tickets capabilities
Custom Booking Rules
Define complex availability based on service type, staff skill, load, or location capacity.
Integrated Pre-Payments
Securely process deposits, full payments, or hold cards to minimize expensive no-shows.
Staff Load Balancing
Distribute appointments evenly across your team based on skill, availability, and target hours for optimal workflow.
Deep Custom Branding
Match the booking page perfectly to your website, colors, and logo for a seamless flow.
Multi-Location Support
Manage separate calendars and staff teams across all your physical business branches.
Real-Time Analytics
Track key performance indicators (KPIs) like revenue, client retention, and peak booking times.
Time Zone Intelligence
Automatically adjust all display times for both the business and the client's local region.
Automated Review Links
Send follow-up requests for client feedback after their successful appointment completion.
Client History Lookup
Instant access to a client's past appointments, preferences, and communication notes.
The Client Journey: How Effortless Online Booking Works
Discovery & Booking
Clients easily check real-time availability on your website or dedicated booking page. They select their service, choose a time, and securely complete any required pre-payment.
Confirmation & Prep
The system instantly sends an email confirmation. As the appointment nears, automated SMS/email reminders are delivered, drastically reducing the risk of no-shows and ensuring the client is informed.
Service Delivery
The system updates the staff calendar and sends service notifications. The client arrives, receives the service, and the staff member marks the appointment as completed in the application.
Follow-up & Feedback
| Post-service, the customer queue management system sends a personalized follow-up. This can include a review request, a thank you note, or a link to easily schedule their next recurring appointment. |
Starter
- Staff login upto(10)
- Visitor's(upto 999/day)
- TV monitor display
- Ticket counter Kiosk
- Email Support
Enterprise
- Everything in Starter
- Analytics and reporting
- Customize design
- Internationalization and localization
- Phone support
- SMS notifications(Extra Charges)
Custom
- Manage QB10 & QB20
- Centralise Dashboard
- Consolidate Reporting
- Centralise Content Management
- Suitable for large, multiple branch location companies, government agencies, utilities companies, and franchise businesses
software key features
Analytic Dashboard
QB10 | QB20 | CCQ
Experience seamless queue management system and operations with a fully web-based, centralised dashboard accessible from any device, anywhere, and at any time.
- Real-time Data
- Export and Share Analytic Results
- Compare The Performance of Different Locations
- Event Notification & Alarm
- Monitor Wait Time, Service Time, and Visitor Flow
actionable reports
Maximise business performance by leveraging advanced reporting and analytics capabilities, designed to provide comprehensive insights for data-driven decision-making.
- Customisable Reports
- Variety of Report Types
- In-Depth Analytics
- Visualisation Data
- Real-Time Data Consolidation
Mobile App Queue
QB10 | QB20
Enhance customer experience with Qwaiton’s virtual queue management system, real-time notifications, location services, for reduced wait times and improved efficiency.
- User-friendly Interface Virtual Queue Ticket
- Remote Queueing
- Real-time Queue Updates
- Personalised Service Selection
Customer Portal
QB10 | QB20
All-in-one platform, featuring appointment booking, virtual queuing, brand promotion, and feedback collection, designed for streamlined interactions and improved satisfaction. Access All Services Through A Single Qr Code
- Virtual Queue Ticket
- Flexible Ticket Styles
- Live Queue Status
- Personalise Branding
- In-Depth Analytics
- Real-Time Data Consolidation
Virtual Call Terminal
QB10 | QB20
A powerful communication hub enabling virtual face-to-face interactions between customers and service agents. Designed to improve accessibility, reduce waiting times, and deliver a personalised service experience — anytime, anywhere.
- High-Quality Audio & Video Calls
- Secure & Encrypted Communication
- Multi-Device Support (Kiosk, Mobile, Web)
- Integrated Ticket & Appointment System
- Custom Branding & UI Themest System
Enhancing the Customer Journey and Experience
Transform the way customers interact with your services by incorporating Qwiaton’s Queue Management System (QMS) integrated solutions. Create a seamless experience that improves operational efficiency and elevates every interaction within your organisation.
Frequently Asked Questions
Our intelligent customer queue management system seamlessly integrates both streams. Walk-ins can check in via a kiosk or their mobile device, and the system automatically assigns them a waiting slot that balances the existing booked appointments, ensuring fair service for everyone without disrupting your schedule flow..
It improves customer satisfaction, reduces perceived waiting time, enhances staff efficiency, and provides valuable analytics for better decision-making.
A virtual queue management system allows customers to join a queue remotely using their smartphone or a kiosk, eliminating the need for physical lines and providing real-time updates on their position.
Yes. Beyond client reminders, our Queue management software provides configurable staff notifications. Agents can receive alerts 5, 10, or 15 minutes before their next scheduled client, or when a walk-in is routed to their service station, maximizing their preparation time.
It works by issuing queue tickets (either physical or digital), monitoring customer flow, notifying customers of their turn, and optimizing service counters for efficient operations.
Ready to Revolutionize Your Bookings with our queue management system today?
Join thousands of businesses who are already saving time and growing their client base with our powerful online scheduling solution.